Zuora offers a High Deductible Health Plan and PPO plan through Blue Shield of CA (BSCA). These plans are available to eligible ZEOs nationwide, with the exception of Hawaii.
Which plan is right for me?
Picking the right plan depends on your healthcare needs and your budget. Below is a brief outline on the plans, however we recommend reviewing the official Plan Summaries for a more comprehensive overview of coverage.
High Deductible Health Plan (HDHP)
With this health plan, you get greater control over your healthcare spending, lower payroll deductions, the same network as the PPO, and tax-free savings from a Health Savings Account (as well as a contribution from Zuora).
PPO Plan
This plan offers higher payroll deductions in exchange for predictable in-network costs. However, there is no tax savings from the Health Savings Account (and no Zuora contribution to a Health Savings Account).
Watch this helpful video created by Blue Shield that explains Zuora’s plans in detail.
Here’s a brief overview of the plans, highlighting their main features. For a detailed understanding, please refer to the official plan documents on this page.
2026 In-Network Benefit Summary
| PPO Plan | HDHP | |
|---|---|---|
| Out-of-Network Benefits Available? | Yes, see SBC for details | Yes, see SBC for details |
| Annual / Calendar Year Deductible (Individual / Family) | $250 Individual $500 Family | $1,700 Individual $3,400 Family |
| Out-of-Pocket Maximum (Individual / Family) | $3,250 Individual $6,500 Family | $3,400 Individual $6,400 Family |
| Physician Services | ||
| Primary Care Office Visit | $25/visit | 10% after deductible |
| Specialist Office Visit | $25/visit | 10% after deductible |
| Preventive Care (routine annual exams, labs and x-rays, immunizations, well baby care, mammograms) | No Charge | No Charge |
| Emergency Care** | $100/visit, then 20% after deductible | $100/visit, then 10% after deductible |
| Urgent Care | $25/visit | 10% after deductible |
| Hospital Services | ||
| Inpatient | $100/admission, then 20% after deductible | $100/admission, then 10% after deductible |
| Outpatient | 20% after deductible | 10% after deductible |
*Out-of-Network emergency care is covered the same as in-network
**Emergency room visit charge is waived if admitted
Getting Started with BSCA
- Website: Register online and start enjoying fast and easy access to your benefit information as well as plenty of health and wellness resources. Note: If you’ve had Blue Shield coverage in the past, the system may recognize your account and prompt you to log in using the username and password you previously created. If you don’t remember your credentials, you can proceed with resetting them to access your Zuora details.
- Mobile App (PDF, opens in a new tab): Get 24/7 access to your Blue Shield health plan information through BSCA’s mobile app and website, available on the App Store or Google Play.
Network
BSCA uses the National BlueCard PPO network of providers, which provides access to care and facilities in all states. Depending on your location, use the information below to find providers in-network.
Finding a Doctor
Depending on your location, use the links below to access a step-by-step tutorial on how to check if your doctor is in-network on the BSCA site:
- CA ZEOs
- Visit blueshieldca.com/pponetwork and follow the prompts
- Video Tutorial
- Non-CA ZEOs
- Visit provider.bcbs.com > select “Choose a location and plan > type in your address, city, or zip code> click on select a plan > Enter prefix ZUN when prompted
- Video Tutorial
ID Cards
ZEOs who enroll in a BSCA plan during Open Enrollment can expect to receive a physical ID card to their home address on file in Workday by the end of December.
New hires can expect their physical ID cards within 2 weeks from enrollment.
ID cards will show the name of the primary member (the ZEO) and will not be issued under individual dependent names.
Virtual ID cards can be obtained on the BSCA website once your enrollment has been processed by following the directions here (PDF, opens in a new tab).
Mental Health Support
Members can visit Blue Shield’s site and learn about the wide range of mental health resources at: Mental Health Resources | Blue Shield of California (blueshieldca.com)
Blue Shield members can self-refer to a Mental Health provider. If you need assistance, you can contact the Member Self-Referral Number at (877) 263-9952. This phone number is available 24 hours/day; 7 days per week, 365 days a year. A representative can assist with scheduling appointments.
Virtual Care
- Teledoc General Health: Members have 24/7 access to U.S. board-certified physicians, including pediatricians and family doctors.
- Teledoc Mental Health* : Schedule an appointment with a licensed psychiatrist, psychologist, or counselor via phone or video.
- NurseHelp 24/7: Registered nurses are available to answer your health questions 24/7.
*Only available for members age 13+.
Wellness Programs & Perks
If you select a BSCA plan, the programs below are available to you through Wellvolution. Wellvolution is a digital platform that offers best in class well-being apps, health programs, guidance for treatment-related decisions, personalized coaching and support. Dependents enrolled in a BSCA plan can also utilize these programs if they are age 18+.
- Wellvolution (PDF, opens in a new tab): Eligible Blue Shield of California members can access Wellvolution’s clinically proven programs for weight loss, diabetes management, smoking/vaping cessation, digital physical therapy and more, at no cost.
- Headspace: (PDF, opens in a new tab) The world’s most science-backed meditation app can help you reduce stress, increase resilience, and get a better night’s rest (available via Wellvolution).
- ID Theft Protection (PDF, opens in a new tab): Get identity protection services from Experian when you sign up as a BSCA member.
- Gym Discounts (PDF, opens in a new tab): Access to discounted gym memberships and at-home workouts.
- Life Referrals 24/7 (PDF, opens in a new tab): Receive convenient and confidential support to help you meet life’s challenges. A simple phone call connects you with a team of experienced professionals ready to help you with a wide range of personal, family, and work issues.
Travel Reimbursement Program
Through this program Blue Shield will provide travel reimbursement of up to $3,000 to support members who need to travel for eligible covered services due to those services being banned or restricted in the member’s state of residence. Visit the BSCA website for additional details such as eligibility criteria and allowable expenses.
Resources
- Microsite: Visit Zuora’s custom site through BSCA to explore the plan options available to you, health programs, and services, find a doctor in-network, and more.
- Amazon Mail Order Pharmacy (PDF, opens in a new tab): Skip the pharmacy lines and get your prescriptions delivered straight to your door.
- Preventive Drug List (PDF, opens in a new tab): This is a list of preventive medications that may be covered under your plan, in accordance with federal regulations. If your plan includes coverage for these medications, your insurance benefits will be applied before you meet your deductible.
- Blue Shield Drug Formulary: (PDF, opens in a new tab) Review this document to learn how to navigate the formulary and understand the coverage for your prescription drug according to your plan.
- BlueCard Travel Program (PDF, opens in a new tab): The BlueCard® Program gives you and your family access to covered services when you’re away from home.
- Chiropractic & Acupuncture Use Guide (Google Docs, opens in a new tab): Understand how to find a provider in-network and use your plan’s benefits.